delivery & returns
All items are sent through NZ Post. In most cases your order will be dispatched within 4-7 working days. However if is there going to be a delay we will get in touch with you. Our warehouse is a Monday to Friday operation, subject to Public Holidays.
Please note shipping times below are additional to these time frames, and may vary from city to city.
Within New Zealand
Standard, $8.50: Your item will be tracked and you will be sent the tracking number via email once sent. Expect to receive your package 1-3 working days from dispatch.*
Rural, $12.50: Select this option if your address is rural. You can check if your address is rural via NZ Post's site. Your item will be tracked and you will be sent the tracking number via email once sent. Expect to receive your package 3-6 working days from dispatch.*
*Major towns and cities. These delivery targets are a guide only and we do not guarantee your item will reach its destination within the delivery target. Delivery to rural or remote areas may take longer. Once your order is shipped, it is out of our hands.
$16.50: International shipping is not tracked but if you would like to arrange this please email email@example.com. Expect to receive your package 6-10 working days from dispatch.*
Rest of the World
$40: International shipping is not tracked but if you would like to arrange this please email firstname.lastname@example.org. Expect to receive your package 3-10 working days from dispatch.*
We currently ship around the world to: Canada, United States, Hong Kong, Taiwan, Japan, Malaysia, Singapore, South Korea, Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Slovenia, Spain, Sweden, Switzerland, United Kingdom.
Please provide a physical street address – we’re not able to deliver to a P.O. Box. You may be required to sign for your order on delivery too, so make sure it's an address you will be at during working hours.
Taxes & Duties
All international deliveries are handled by NZ Post. Any duties and taxes incurred on international deliveries are your responsibility.
Please be aware that doodlewear does not have any control over duties, customs and taxes applied by the country your order is being shipped to. Please contact your local customs office to find out more information if you are unsure of the charges.
We stand by the products we make, and we believe in quality. If our products have failed you in any way, please contact us and we will endeavour to help you.
As we print your items individually on order, we are unable to accept returns due to a change in customer preference, so please take a look at our size guide and choose your sizes carefully.
Returns of faulty items will only be accepted if the goods were faulty when delivered to you; doodlewear takes special care to check your purchase thoroughly for any faults before delivering them to you. All items returned as faulty will be inspected on receipt and any items deemed subject to general wear and tear will be not accepted as faulty. If you do receive a faulty item, simply pop it in a parcel back to us, including the receipt or proof of purchase. To be eligible for a return or exchange, items must be returned in their original condition (new, unused, unworn, unaltered, unwashed). All garment tags must be still attached to the item.
For all return/exchange requests of faulty items, contact us at email@example.com within 48 hours of receiving your order, providing us with your order number and brief reason for return/exchange. All items need to be returned within 7 days from date of your parcel delivery. Once the item has been received they will undergo a quality review. Once cleared, we will replace a faulty item if a replacement is in stock and available. If we do not have a replacement available, we will offer you either a doodlewear credit or a refund to the value of the item at the time of purchase and any shipping costs incurred. We will contact you to confirm this. If there are signs that the item has been worn or damaged, we reserve the right to refuse the return and the return shipping costs will be at the expense of the customer.
Send your item to:
ATTN: Online Returns
PO Box 56-586 Dominion Road
Late or missing refunds: If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org with the subject 'REFUND MISSING'.
If you are shipping an item back to us, make sure the parcel is secure (we suggest an insured shipping or posting method, as well as lots of tape) as you are responsible for it until it reaches us. doodlewear does not accept responsibility for packages we do not ship ourselves.