Shipping policy | doodlewear

Shipping policy

Standard customer support hours


Our doodlewear production studio and customer support are open from:

  • 9 am to 4:30 pm Monday through Friday - excluding public holidays


We guarantee our processing and printing timeframes on our orders, but we cannot take responsibility for delays in courier delivery, as this is out of our hands. We are only an email away if you have any questions. 

  • All of our quality products are printed on-demand, especially for you right here in New Zealand. 
  • We ship in recycled plastic packaging called Pollastic, which is made from 100% Ocean bound plastic.

New Zealand Shipping 

CourierPost tracked courier delivery (weekdays only). Please provide a physical street address – we’re not able to deliver to a P.O. Box. You may be required to sign for your order on delivery, too, so make sure it's an address you will be at during working hours.

New Zealand wide shipping costs:

All products - calculated by the quantity
Handling Fee: $0 NZD
No Rural Delivery surcharge.

  • 1-5 items - $8 NZD
  • 6-10 items - $10.00 NZD
  • 11-19 items - $15.00 NZD
  • 20 plus items - $20.00 NZD


New Zealand wide shipping time:

New Zealand orders take approximately 7* working days plus Courier delivery time. On dispatch, you will be notified via email with a tracking number. 
Please note "working days" are: Monday to Friday 9:00am - 4:30pm (excluding public holidays)

Can you do urgent order?: sorry. as we order stock and print on demand we cannot do urgent orders.

Standard: Expect to receive your package 1-3* working days from dispatch.* For Rural Delivery, please allow 2-3 working days.*


* Shipping timeframes are beyond our control. Please check the current NZ Post 'Domestic delivery updates' HERE

* Major towns and cities. These delivery targets are a guide only and we do not guarantee your item will reach its destination within the delivery target. Delivery to rural or remote areas may take longer. Once your order is shipped, it is out of our hands.


Local pick ups

Can I pick up my orders from doodlewear?

Sorry, no, in order to keep our prices down and pass those savings on to you, we are an online store only.


Australia Shipping

Australia wide shipping costs:

All products - calculated by the quantity
Handling Fee: $0 NZD

  • 1 item - NZ$17.25 (no gst)
  • 2-4 items - NZ$23.00 (no gst)
  • 5 or more items - NZ$28.75 (no gst)


Australia wide shipping time:

Australia orders take approximately 7* working days plus shipping delivery time. On dispatch, you will be notified via email with a tracking number. 
Please note "working days" are: Monday to Friday 9:00am - 4:30pm (excluding public holidays)

Can you do urgent order?: sorry. as we order stock and print on demand we cannot do urgent order.

Standard: Please allow 3-10 working days for shipping. This does not include the amount of time for customs. We have no control over any customs or import duties that could be levied when the package reaches your destination country. You will be liable for these charges. Please note these prices cover most purchases. But for extra-large items or purchases, we reserve the right to charge extra as applicable. 


Rest of the World

We ship internationally to all countries

All products - calculated by the quantity
Handling Fee: $0 NZD

  • 1 item - NZ$28.75 (no gst)
  • 2-4 items - NZ$34.50 (no gst)
  • 5 items plus - NZ$57.30 (no gst)


Worldwide shipping time:

International orders take approximately 7* working days plus shipping delivery time. On dispatch, you will be notified via email with a tracking number (if tracking is available in your country).

Please note "working days" are: Monday to Friday 9:00am - 4:30pm (excluding public holidays)

Can you do urgent order?: sorry. as we order stock and print on demand we cannot do urgent order.


Standard: Please allow 3-10 working days worldwide. This does not include the amount of time for customs. We have no control over any customs or import duties that could be levied when the package reaches your destination country. You will be liable for these charges. Please note these prices cover most purchases. But for extra-large items or purchases, we reserve the right to charge extra as applicable.


Tracking your items upon despatch

On the very rare occasion should you not receive your package within the courier shipping timeframes we have specified, please track your parcel for an update so if there is an issue it can be resolved immediately. 

Timeframes for making a claim with NZ Post Courier (date from receiving your email tracking from doodlewear)

  • Damaged delivery: Damage to a delivered item or missing contents - 10 days.
  • New Zealand wide non-delivery: 21 days
  • International non-delivery: 30 days

NZ Post information on loss or damage here 


Taxes & Duties

All international deliveries are handled by NZ Post. Any duties and taxes incurred on international deliveries are your responsibility.

Please be aware that doodlewear does not have any control over duties, customs, and taxes applied by the country your order is being shipped to. Please contact your local customs office to find out more information if you are unsure of the charges.


Product availability

doodlewear gets each quality art print garment printed with love in New Zealand on demand, especially for you.

Due to the impacts of the international pandemic and shipping delays, our garment supplier is running low on certain styles and sizes. All items on doodlewear's online store are subject to availability. We will inform you via email if the goods you have ordered are unavailable within our standard delivery timeframe and provide you with solutions. Thanks for your patience and for supporting NZ artists and our small NZ business during these unprecedented times.  

Currently sold out:

  • Ladies' Maple Tee Natural S - eta back in stock 31 May 2024
  • Ladies' Maple Tee Pink XS - eta back in stock 24 May 2024
  • Ladies' Mali Tee Black 3XL - eta back in stock 28 June 2024
  • Men' Staple Tee Cardinal S - eta back in stock 07 June 2024
  • Men' Staple Tee Cypress S - eta back in stock 24 May 2024
  • Men' Staple Tee Mineral XL - eta back in stock TBC
  • Men' Staple Tee Petrol Blue 2XL-3XL - eta back in stock 22 August 2024
  • Men's Hoodie Storm M-L - eta back in stock 14 July 2024
  • Men's Hoodie Mineral XS, M-XL - eta back in stock 28 June 2024
  • Ladies's Hoodie Sage XL - eta back in stock TBC
  • Ladies's Crew Sage XL - eta back in stock TBC